The AI Concierge is Jonathan working inside your business as your fractional Chief AI Officer. He finds where AI actually pays, deploys the tools, gets your team using them and sets the guardrails. Two days a month, month to month. For Australian businesses with a team of 5 to 50.
Every engagement starts with the session, and the $495 comes off your first month.
In a business with a team, AI does not fail for lack of tools. It fails because nobody owns it. One person is quietly using it for quotes. Another is pasting customer details into a free app. The owner has three half-set-up subscriptions, and none of it connects to how the business actually runs.
The AI Concierge puts one accountable person on it. Jonathan, inside your business, two days a month, deciding what to use, setting it up with your team and making sure it sticks.
I run my own businesses on this every day, the gym and this agency both, and every tool I bring into yours has already earned its place in one of mine.
A plain map of your week: quoting, admin, customer replies, rostering, reporting, follow-up. Which of it AI should take, in what order, and what to leave alone.
Customer-facing and internal. Chosen for the job and set up with what you already run, not bolted on beside it. If a free tool does the work, that is the one you get.
Working sessions with the people who will use it, playbooks in plain English, and the weekend-casual test: if the newest person can run it without a manual, it will stick.
What goes into which tool, what never does, who signs off and what customers are told. Australian privacy rules are stricter than the tools' marketing lets on, and this is where a business with staff gets caught.
For businesses with a team of 5 to 50 that want AI owned, not attempted.
Extra days, software and any specialist work are quoted in writing before anything is booked or spent.
Ninety minutes, $495, two or three tools set up and working within 24 hours. Right for an owner-operator, and the first step for a team.
Two days a month inside a business with a team, every month, until AI is simply how the place runs. The $495 comes straight off month one.
Same person. Same practical approach. A lot more of him.
One thing neither of these is: the fix for enquiries going cold. That is the customer system, and it is usually the first AI a business should own. The free audit will tell you which you need first.
A fractional Chief AI Officer is a senior person who owns AI inside a business for a set number of days a month, instead of a full-time hire. They decide where AI fits, choose and deploy the tools, get staff using them and set the rules for safe use.
For a business with 5 to 50 people, it is the difference between AI being something individuals dabble with and something the business actually runs on. Big enough to need it owned, too small to hire for it full time.
The AI Concierge is Reconnect Digital's version of the role: Jonathan, in your business, two days a month.
Ninety minutes, tools working within 24 hours, and the first step into the Concierge.
What handover actually looks like, and the weekend-casual test.
An ordinary Tuesday, hour by hour, once the systems own the admin.
A senior person who owns AI inside your business for a set number of days a month instead of a full-time salary. They decide where AI fits, deploy the tools, get your team using them and set the rules for safe use. The AI Concierge is that role, filled by Jonathan, two days a month.
Maps where AI pays in your week, chooses and sets up the tools with the systems you already run, trains the people who will use them, and puts guardrails around data, privacy and sign-off. Then comes back every month to review what stuck and switch on the next thing.
Businesses with a team of roughly 5 to 50 people, where AI is being attempted by individuals but owned by nobody. If you are an owner-operator, start with the $495 AI session instead. If your biggest problem is enquiries going cold, that is the customer system, and the free audit will tell you.
Ours starts at $3,000 +GST a month for two days a month inside your business, month to month. A full-time equivalent would cost many times that, and most businesses this size do not need one. Extra days, software and any specialist work are quoted in writing before anything is booked.
No. Month to month from the first month. Add days when the work grows, drop back when it settles, stop when it is done. We keep clients when the work pays, not when a contract says so.
The session is ninety minutes and two or three tools working within 24 hours. The Concierge is two days a month, every month, until AI is simply how the business runs. Every engagement starts with the session, and the $495 comes off your first month.
Both, and the deploying matters more. Advice without setup is how businesses end up with three half-configured subscriptions. Jonathan sets the tools up with your team, on your accounts, and stays until they are in daily use.
This is a large part of the job. Australian privacy rules are stricter than most AI tools' marketing suggests. The Concierge sets which data goes into which tool, what never does, who approves outputs and what customers are told, and writes it down so the team has one rule book.
Yes, and often does. Instant replies, missed-call text back, follow-up, booking and reviews are Reconnect's done-for-you customer system, and they are usually the first AI a business should own. The Concierge decides the order and can run that build inside the engagement.
Every AI Concierge engagement begins with the $495 AI session. You see how Jonathan works, something useful goes live in your business within 24 hours, and the $495 comes off your first month if you go on.
Payment happens when we lock in a time, not before.